Taxicab Driver Customer Service Pocket Guide (Taxi Operator’s Pocket Guide)

The Taxicab Driver Customer Service Pocket Guide is a reference tool developed by Easterseals' Project ACTION with assistance from the Taxicab, Limousine & Paratransit Association (TLPA) [renamed the Transportation Alliance in 2019] to provide important tips and guidelines for taxicab drivers on communicating with and providing transportation service to customers with disabilities. The laminated brochure outlines the responsibilities of taxicab drivers and the rights of passengers with disabilities. It reviews general guidelines on serving customers with disabilities and provides drivers with specific tips on serving customers who are hard of hearing, who use wheelchairs, who use service animals, and who have visual disabilities. [Download a PDF of the TaxiCab Operators Guide (.pdf) from the National Aging and Disability Transportation Center (NADTC)]

Easterseals' Project ACTION is a national technical assistance project funded through a cooperative agreement with the United States Department of Transportation's Federal Transit Administration to encourage and facilitate cooperation between the disability and transportation communities, with the goal of achieving universal access through transportation for the nation's 54 million persons with disabilities. A specialized task force, including TLPA, McLary Management, the National Organization on Disability (NOD), and the Disability Relations Group (DRG); assisted Easterseals' Project ACTION in the development of the Taxi Operator's Pocket Guide.

Orders may also be placed at no charge with Easterseals' Project ACTION or Transportation Alliance by phone, fax, or e-mail as follows:

Easterseals' Project ACTION      Transportation Alliance
Phone: 1-844-227-3772            Phone: 301-984-5700
TTY: 202-347-7385          Email: email hidden; JavaScript is required
Office: 202-347-3066
Email: email hidden; JavaScript is required

For more travel resources, see our post Accessible Travel.