See Visit Canada to find out what documents you need to travel, visit family and friends, do business, or transit through Canada.
- Take Charge of Your Travel: A Guide for Persons with Disabilities by the Canadian Transportation Agency
- Canadian Transportation Agency (CTA) Accessible Transportation includes information about accessible transportation throughout Canada. [Select English or French]
Access to Travel, your special needs information source, will provide you with facts on accessible transportation and travel across Canada with the aim of making accessible travel easy and enjoyable! This site, created by Transport Canada, has a wealth of information on adapted tourism in Canada as well as a detailed list of Canadian transportation companies offering accessible local, intercity, and national service.
- Allergies, special meals, and medication
Get the information you need on the range of special meals offered on VIA trains, medication transportation and storage, and the policy on oxygen bottles:
- Allergies and special meals
- Oxygen bottles
Crossing the Border
- Canada Border Services Agency (CBSA)
- Updated requirements (as of April 2023) for COVID-19: travel, testing and borders. COVID-19 border measures have ended as of October 1, 2022 for all travellers entering or returning to Canada by air, land or sea.
- ArriveCAN: What you need before you start
- Travel Canada
Information on travelling to Canada, border wait times, customs and immigration. Canadian attractions, events and experiences. Discover Canada’s museums, …
- U.S. Border Information: Know Before You Go
Traveling by Train
VIA Rail in Canada and Amtrak in the U.S. have excellent services for special needs. To be sure you receive the service you need, purchase your tickets over the telephone and let them know what you need. Services vary from train to train and station to station but if they know in advance what you need, they will be able to help you.
Do the stations have wheelchair access? Can you bring a guide dog or get around in the trains by wheelchair?
Canada: VIA Rail Accessible Services
To find out what you need to know about the accessibility of VIA trains, consult the following links:
- VIA Rail Canada Specific Needs Overview
- Special Needs accessibility, adapted services, unaccompanied minors, occupy two seats.
- In order to travel with VIA, passengers should be able to attend to their personal needs (eating, medical, personal hygiene) throughout the trip. If you are not able to do so, you must be accompanied by an escort. VIA will be pleased to carry your escort in the same class free of charge. See Additional Seating and the One Person, One Fare Requirement for Domestic Travel: A Guide.
- VIA Rail Canada Accessibility. Priority boarding and additional assistance
- Reduced Mobility information about booking, traveling with a companion, wheelchairs, electrical scooters, sleeping cars, meal service.
- Canadian Transportation Agency Accessibility
- Accessible Transportation for Persons with Disabilities Regulations: SOR/2019-244 passed 22 June 2019.
- VIA Rail Canada AccessRail VIA Rail Canada offers an extensive network for travel throughout its popular Quebec City – Montreal – Ottawa – Toronto – Windsor corridor. For passengers travelling from Toronto Pearson Airport (YYZ), they can book an interoperable ticket, which includes an UP Airport Express ticket to enable passengers to travel between Pearson Airport (YYZ) and Toronto Union train station.
- The passenger must change trains at Toronto Union train station. Passengers travelling from Montreal-Pierre Elliott Trudeau Airport can also book an interoperable ticket which includes travel between Trudeau Airport (YUL) and Dorval train station using Indigo shuttles.
- Now you can combine airlines' flight segments with VIA Rail Canada's train segments in a single PNR. For our interline partners offering a through-fare, you can issue an e-ticket for the air-rail itinerary on that airlines' plate. For add-on rail fares to other airlines' air fares, you can issue a separate e-ticket plated on 9B (AccesRail) for the rail segment.
U.S.: Amtrak Accessible Services
To make reservations for accessible space on Amtrak, purchase your tickets over the phone or in person at an Amtrak ticket counter.
- By telephone: Please call 1-800-USA-RAIL (1-800-872-7245). Agents are available 24 hours a day, seven days a week.
- By TDD/TTY: Please call 1-800-523-6590. Agents are available from 5 am to 1 am EST, seven days a week.
- At an Amtrak ticket counter: Ticket agents at staffed stations can sell tickets during regular ticket office hours. Please call 1-800-USA-RAIL (1-800-872-7245) for details.
Up until 14 days before the departure of each train from its origin city, reservations for accessible bedrooms may be made only for passengers who are mobility impaired. After this period, and if all other Deluxe and Family bedrooms have been reserved, accessible bedrooms are made available to all passengers on a first-come, first-served basis. For this reason, you are urged to make your reservations as far in advance of travel as possible. On the Accessible Travel Services page, information about special needs and accessibility is available about:
- Amtrak's Baggage Requirements.
- Making Reservations for Accessible Space
- What to Expect at the Station
- Oxygen Equipment
- Service Animals
- Thruway Motorcoach Service and Accessibility
- Meal Service for Disabled Customers