You Can’t Win Them All

Last updated: December 26, 2015

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[Guest post by Mike Murray, originally published on the Accessibility SIG blog in 2014]

But fear of failure is not an option

Photo of Mike Murray
Mike Murray

It’s 5:00 in the morning on September 7, 2014. I haven’t been able to sleep, and I suspect that’s for two reasons. Leg cramps are one of my symptoms of Parkinson’s disease (PD) [sic], and at 2:00 this afternoon I will be attending the funeral of a dear friend (I’ll call him Thomas) who was diagnosed as having PD 22 years ago.

Before continuing, I feel the need to make an important point. In spite of obituaries, articles, news programs, movies, etc. that would have you believe otherwise, PD is not fatal; however, the Center for Disease Control rated complications from the disease as the 14th top cause of death in the United States. There is no cure for PD, but it is treatable, and, again, it is not fatal.

I had been thinking about Thomas for several weeks and finally decided to call him. Looking back, I think fear of what I might find led to my procrastination. Seconds later I was listening to a stuttering, monotone, recorded voice saying, “The number you have dialed is no longer in service.” To shorten this story a wee bit, a wonderful lady at the high school (we’ll call her Claire) where my friend had worked did some searching and found that Thomas had been placed in a nursing home and then moved to a hospice facility. The following weekend, my wife took me to see him. When our eyes met, I could tell he recognized me.

Symptoms

I have read and personally observed that seemingly no two people with Parkinson’s exhibit the same symptoms. (There are many.) My friend’s most obvious symptoms were shaking, stiffness, general weakness, and difficulty speaking. His speech volume was very low, which doesn’t fit well with my deteriorating hearing. I wanted to ask him so many things, but I simply could not hear his responses.

On my next visit, I brought along an inexpensive amplification device that I use to hear the television. All Thomas had to do was speak into the microphone while I wore the headphones. Unfortunately, he could only hold the microphone close to his mouth for a few seconds at a time and pulled away any time someone tried to hold it for him. I could tell that he was deteriorating cognitively (i.e., mental processes). I could also sense that he was giving up. He no longer wanted to live.

The Perfect Solution

Not being one who gives up easily. I scoured the Internet and found what I felt was the perfect solution – a powerful amplifier with speaker. A headset would position the microphone close to Thomas’s mouth so he wouldn’t have to hold it. In order to pay for the 100-dollar unit, Claire contacted several of Thomas’ friends at the school who quickly came up with the money to pay for the amplifier. She ordered the unit, which only took three days to arrive at my house.

Not wanting to wait until Saturday so my wife could take me, I excitedly made arrangements to be picked up by an access-equipped bus and was at the hospice facility just before noon on the following day. I found Thomas sitting in a wheelchair in a hallway next to his room. As I approached him, he gave no indication that he knew me, but the thing that mattered was that I knew him. I put on my biggest smile, greeted him, and put my arm around his shoulders. I could feel him trying to pull away, but I was persistent. I talked with him about how we first met and some of the good times we have had together.

I explained to Thomas how the amplifier was used and demonstrated it on myself. But when I tried to place the headset on his head, he quickly recoiled and put both of his arms in front of his head in a defensive position. I was shocked at the same time my heart sank. I was too late.

Over the next few days, Claire visited and tried to get Thomas to use the amplifier. She said he left the headset on one time for about five minutes and that “it worked perfectly.” Stressful situations amplify my Parkinson’s symptoms, so it was almost two weeks before I could face my dear friend again. But before I could get there for one last hug, Claire distributed an announcement that he had passed away.

As I sat in my power chair at the cemetery, dark clouds fittingly rolled in and began soaking everybody. I learned a long time ago to “feel my feelings” so that I can let them go. I did that in the car with my wife.

Lesson Learned

I thought for a very long time about calling Thomas, but I kept putting it off. Just as you would do for a malady of your own, counsel your friends about seeing a medical professional as quickly as possible. Trust your instincts. The sooner you are treated, the more likely it is that your malady can be slowed down or corrected.

Epilogue

As my wife and I sat in our car, both completely drenched from the now heavy downpour, she started the car and turned on the heater. At that moment, I realized that we were shaking from the cold rain, but I didn’t feel cold. Instead, I was filled with warm thoughts. I felt grateful for the wildlife that remained happy and healthy. I felt grateful for Central Florida’s many pristine lakes looking even more beautiful now with their new supply of “liquid sunshine.”

“Ready to go?” I barely heard my wife’s question, but managed a head nod. Mentally, I was no longer in the car. I was at the school’s football stadium, and Thomas was walking toward me with his hand extended and a smile on his face. “Hi there, Michael!”

Dr. Seuss once said, “Don’t cry because it’s over, smile because it happened.”

I’m smiling.

Mike

For more information about Parkinson's Disease, see https://accessible-techcomm.org/parkinsons-disease/.

How is architecture handling accessibility?

Last updated: December 26, 2015

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I came across an interesting comment concerning acoustics and accessibility in architecture. Twitter user @dwell tweeted about how technology enabled Chris Downey, a blind architect, to continue his work after losing his sight.

I am probably not alone in thinking of architecture as something very visual. This article comments that blind and visually impaired

listen to space to recognize where they are and what they’re looking for.

I immediately thought of the awful acoustics I have experienced in various workplaces. If I had trouble with them with my sight, how would someone with no or low vision experience them?

Then another thought popped into my mind: the idea of DeafSpace, explained nicely by Gallaudet. DeafSpace also involves acoustics because

[no] matter the level of hearing, many deaf people do sense sound in a way that can be a major distraction, especially for individuals with assistive hearing devices.

So acoustics matter in architecture to people with both sight and hearing disabilities. Hmmm. I wonder how many architects think of that and discuss that with people who have differing levels of sight and hearing.

Gallaudeet has a building built on the principle of DeafSpace design. I wonder if any blind people have toured the facilities – with an architect – to discuss to pros and cons.

Once again, getting out of the ivory tower – in this case, the ivory tower of architecture – and meeting with people with disabilities can be the start of some interesting discussions. Of course, if people with disabilities can get inside the ivory towers, maybe change can start to come from the inside.

Are you getting out of your ivory tower, or breaking into one?

See our resources list for more information at https://accessible-techcomm.org/architectural-environmental-and-product-design/.

What is Unclear About Captioning?

Last updated: May 27, 2016

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Does your business know about the need for captioning?This recent article might be a wake-up call for people in the United States: "Who is Required to Close-Caption?"

With only a few exceptions, all programming for broadcast in the United States must be closed captioned.

Fortunately, the article includes the "FCC Guide Closed Captioning on Television". This is also available as a Closed Captioning Guide (pdf).

If you make instructional videos, do you want to leave out the potential audience segment that is deaf or hard-of-hearing? Read "No Caption On Your Video? I Can’t Get Your Content!": no captions means you lose a visitor or client.

For one source of information about captioning, we suggest you turn to Twitter and follow the stream of tweets from the people on our Twitter list for topics about deafness, hearing impairments, and captioning. They are the source for much of the information in this article.

There is so much catching up to do with captioning, so once again, we point you to these other great resources for captioning:

In fact, watch Bill Creswell's video (no sound is needed!) to get the message:

Quick note for blind or low-vision readers. Bill Creswell couldn't get his microphone to work when making this video. Then he realized that his technical difficulty demonstrated the problem hearing-impaired people have with videos. It's as though someone forgot to turn on their microphone!

I am not deaf and I am not hard-of-hearing. So why do I write this article?

  • Because I believe technical communicators are perfectly positioned to introduce and include concepts like captioning into businesses
  • Because it is a part of any decent, sensible content strategy
  • Because I find subtitles and captions on television quite handy when I want to catch a phrase that was garbled by the actor's poor articulation
  • Because I believe it is a natural service to offer for any business
  • Because I got my socks knocked off when I read Oliver Sacks' Seeing Voices and began to view deafness as a culture, not a disability
  • Because it is a matter of human decency