How Can We Get through Patient Information Boundaries?

Last updated: March 5, 2015

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Arthroscopic Rotator Cuff Repair.

Do you have a problem seeing this as the patient? Do you have a problem reading "Rotator Cuff Tears: Surgical Treatment Options"? My husband refused to see the stent operation before having it performed on himself. I watched it all, of course, but he said I wasn't the one being “invaded”. It makes me think about what I call emotional usability. Someone can go to all the trouble of spelling things out for you in a very kind manner, and you simply do not want to see it. I wonder if it is possible to get past that barrier? I think it is, but that there is no one-size-fits-all answer. Or is there?

Can a persona be designed for x number of scenarios to help medical personnel or caregivers to prepare a person for an operation or treatment? Will this change in future generations when the “millennials”, accustomed to “exposure” in social media, loosen the boundaries of what’s private and what’s open?

Some children's hospitals have tours for children to go on with their parents before a surgery. This makes them feel more comfortable about where they are going and what's going to happen to them. Usually the children don’t have a choice about whether they will go on this tour–it is the parents who decide that.

How many adults have all the information available to them including videos of the surgery but they don't want to look at it. For some, it is probably more comforting to be ignorant about it, but doctors still try to hand out pamphlets and hold presurgery training sessions.

How do you feel about getting all the information? Is it too much information and youd rather not know? Or are you curious and interested in learning?